Refund Policy
Last updated August 2026
At Sablim, we want you to feel confident with every purchase. If something is not right with your order, please contact us and we will do our best to assist you.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be unworn, unused, unwashed and in its original condition with all tags and original packaging attached.
To begin a return, contact us at contact@sablimny.com with your order number and reason for the return.
Please do not send any item back without first contacting us and receiving return instructions.
Non Returnable Items
Certain items may not be eligible for return, including
- Final sale items
- Gift cards
- Customized or personalized products
- Items that have been worn, washed or altered
- Items returned without original tags
- Items damaged after delivery through misuse or improper care
Any additional exclusions will be clearly stated on the relevant product page.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If you receive a damaged, defective or incorrect item, contact us at contact@sablimny.com as soon as possible and include your order number along with clear photographs of the item.
We will review the issue and work with you toward an appropriate solution.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Original shipping charges are generally non refundable unless the return is the result of an error by Sablim.
Exchanges
If you need a different size or item, please contact us at contact@sablimny.com.
Exchange availability depends on current inventory and cannot always be guaranteed.
Return Shipping
Unless an item was received damaged, defective or incorrect, customers may be responsible for return shipping costs.
Sablim is not responsible for returned packages that are lost before reaching us. We recommend using a trackable shipping service when returning an item.
Contact
For questions regarding returns or refunds, please contact